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Patient Satisfaction

Patient Satisfaction, Comments and Complaints

RDHS values your feedback and would like to hear ‘Your Story’.

What is your Story?
RDHS is committed to listening to the feedback of those who have accessed our services. Your feedback offers helpful information, which could not only improve aspects of our care, but also acknowledge the moments that you believe are worthy of praise.
If you have had a good experience please take the chance to thank those who have helped you, everyone likes to know they are doing a good job.

If there were things that you didn’t like or something that you feel could be improved, please let us know so we are aware of it and can ensure the Best Care and Experience for all.Your feedback and how we improve experience for everyone is important to us. By telling us your story, we know about it and can do something about any concerns you have.

Alternatively you can submit your feedback by;
  • contact our Quality & Safety Department on 03 5051 8111
  • completing our Online consumer Feedback Form
  • write to Quality & Safety Department

    Robinvale District Health Services
    PO Box 376
    ROBINVALE VIC 3549
If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC
Fill out a complaint form online via the Health Complaints Commission website or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Complaints related to Residential Aged Care including Permanent Care and Respite Care can be made to the Aged Care Quality and Safety Commission: or phone 1800 951 822.

Office of the Public Advocate
1300 309 337

Victorian Equal Opportunity and Human Rights Commission
1300 292 153

Department of Education and Early Childhood Development
03 5440 3111

Victorian Ombudsman
1800 806 314