In response to the Betrayal of Trust report, the Victorian Government has strengthened laws to protect our children from sexual abuse and exposure to sexual offenders.
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This is in recognition of the shared community responsibility to protect children from abuse and to provide a safe environment for children to develop, learn and play.
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Victorian law “failure to protect – children from sexual abuse” is applicable to all Victorians who form a reasonable belief that a sexual offence has been committed by an adult against a child less than 16 years. Failure to disclose the information to police is also a criminal offence.
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People in authority in our organisation will commit an offence if they know of a substantial risk of child sexual abuse and have the power or responsibility to reduce or remove the risk, but negligently fail to do so. Any personnel who are mandatory reporters must comply with their duties.

Via the Victoria’s Health Services Performance website the community of Robinvale and Surroundings is provided with statistical information on not only RDHS but other Victoria’s public hospitals and health services. The aim is to provide greater transparency and a better understanding of Victoria’s hospital environment performances.

Activity and performance information is updated quarterly and selected emergency information is updated fortnightly and is provided for community to access at Victorian Health Services Performance | Victorian Agency for Health Information. Robinvale District Health Services performance can be seen here.

At RDHS we recognise that family violence across the life span is a complex and serious community issue which can take many forms. While most commonly experienced by women and their children, family violence affects all members of society including men and the elderly. Family violence occurs in all types of families, regardless of income, profession, educational level or race. It has both immediate and long-term impacts on the physical, psychological and social health and wellbeing of those affected.

We recognise that family violence is a health issue, and is Victoria’s largest preventable cause of early death, disability and illness in women under the age of 45. It is also the main contributor to depression and anxiety in women. We acknowledge that our region is impacted heavily by family violence. As a health service we are in a unique position to identify people at risk, sensitively enquire if we can help, and make referrals to specialist family violence services if required. By doing so we will help to reduce the incidence of family violence and its impact on individuals, families, the community and the health system.

We will support our staff both professionally and personally in relation to family violence to ensure their wellbeing and safety.

We acknowledge that family violence is predominantly determined and reinforced by gender inequality and that we have a role to play in championing equality across our service and the community.

Our vision is a future where our community is free from family violence and where healthy, respectful relationships are the norm. As a hospital we can make a significant contribution to achieving this vision and contribute to changing behaviours and community attitudes through our clinical practices, education and advocacy programs.

All Australian facilities are accredited using the National Safety Quality & Health Service Standards which were introduced in 2013.

Through accreditation Robinvale District Health Services has been able to assess the level of performance in relation to established national and international standards and to implement ways to continuously improve our service delivery.

The National Safety and Quality Health Service (NSQHS) Standards provide a nationally consistent statement of the level of care consumers can expect from health service organisations.

RDHS is committed to listening to the feedback of those who have accessed our services. Your feedback offers helpful information, which could not only improve aspects of our care, but also acknowledge the moments that you believe are worthy of praise.

To lodge a complaint with the HCC
Fill out a complaint form online via the Health Complaints Commission website or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Complaints related to Residential Aged Care including Permanent Care and Respite Care can be made to the Aged Care Quality and Safety Commission: or phone 1800 951 822.

Office of the Public Advocate
1300 309 337
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Victorian Equal Opportunity and Human Rights Commission
1300 292 153
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Department of Education and Early Childhood Development
03 5440 3111
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Victorian Ombudsman
1800 806 314