Private Patients
When you present to RDHS, you will be asked if you hold private health insurance – staff will assist with determining any excess on your policy and will help you make an informed decision about utilising your policy.

Using private health insurance can help ensure you are not out of pocket for any co-payments, medical consultations, x-rays, scans or blood tests conducted by RDHS. We can also waive part of the excess on your health insurance (in some cases, please speak to staff to find out more.)

If you stay overnight at RDHS when using private health insurance, you will be entitled to a range of complimentary services – please speak to RDHS staff for more information on 03 5051 8111.

Overseas Patients
Patients who are not covered by Medicare may have to cover any costs associated with their visit. Overseas patients should check if they have Reciprocal Health Care Agreement (RHCA) with Australia or are covered under other government arrangements.

If you have insurance with an Australian Health Fund, we are able to process your account through them with no payment required up front. If you have an overseas health fund, payment of the account will be required and you will need to claim back your fees.

For those patients not covered by Medicare or a Reciprocal Health Care Agreement, fees for appointments and admissions will apply. For further information about specific costs, please speak to your treating team upon presentation.

Interpreter Services
We understand and appreciate that our community is made up of people from many different backgrounds, cultures and walks of life. RDHS strive to provide an inclusive environment for all, and to be able to communicate with you in your language.

There are interpreter services available for those who require them through an accredited interpreter service - this can be arranged where necessary via free telephone access. RDHS also ensures that information is available in other languages. Please ask the ward staff to assist with this.